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Client Rights

Our goal is to provide our clients with the services which allow the highest possible quality of life and independence. To reach this goal, we must assure the integrity of the people, the processes and the assets needed and enhance them where possible. A part of that process is to provide avenues which allow individuals to report a problem.

If this problem might be considered abuse, neglect or exploitation, the number to call is the Texas Department of Family and Protective Services hotline at 1-800-252-5400.

If this is a complaint about the agency or agency staff, call your direct services agency or your case manager. This will result in an investigation which follows precise state regulations. Another alternative is to call the Texas Department of Aging and Disability Services.

To find an office in your area – click here.

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