Join Our Team as a CDS Service Advisor in San Antonio!

Make a difference in the lives of our clients while growing your career with a supportive and dynamic team!

Why You’ll Love This Role

As a CDS Service Advisor, you’ll play a vital role in empowering our clients by building meaningful relationships and helping them navigate their budgets with confidence. You’ll collaborate with clients, families, and healthcare professionals in a rewarding environment where your organizational skills and empathy shine.

What You’ll Do

• Be the friendly voice answering calls and assisting clients, attendants, and case managers with care and professionalism.
• Manage payroll utilization to ensure accurate payments and balanced budgets, using provided reports to keep everything on track.
• Keep client records up-to-date with status and address changes, ensuring smooth documentation for discharges and transfers.
• Help create and modify annual client budgets, including updating attendant pay rates as needed.
• Track payroll expenses, ensure compliance, and proactively communicate with clients or supervisors when budgets need attention.
• Organize and save client documents accurately for our Compliance Department.
• Respond to client inquiries with empathy, seeking support from colleagues or supervisors when needed.
• Follow Corrective Action Plans and maintain strict confidentiality at all times.
• Adhere to T.A.C. Title 26, Part 1, Chapter 264 regulations and comply with federal, state, and company policies.
• Take on additional tasks with a can-do attitude to support our team and clients.

Who We’re Looking For

• A self-starter who thrives working independently and collaborates seamlessly with a team.
• Someone with excellent time management and organizational skills, with a keen eye for detail.
• A compassionate communicator with active listening skills, ready to connect with healthcare professionals, clients, and families.
• Fluent in English (reading, writing, and speaking), with a willingness to engage with diverse communities.
• Bilingual in Spanish? That’s a plus, but not required!

Qualifications

• High school diploma or GED required; some college is a bonus!
• 1 year of healthcare experience is highly preferred, plus 1-2 years in a customer service or clerical role.
• Comfortable with MS Word and Excel 2010, and eager to learn agency-specific software. (Skills testing for Excel and 10-key will be administered.)
• Can type 35 wpm with 80% accuracy.

Physical Requirements

• Ready to work a minimum of 40 hours per week.
• Comfortable sitting for extended periods and writing up to 3 hours daily.
• Able to reach, use a keyboard with finger dexterity, and communicate clearly.
• Normal vision, hearing, and mobility to navigate the workplace.

Ready to Make an Impact?

Join our passionate team at CDS in Texas and help transform lives through exceptional service. Apply today and start your journey with us!

To apply please submit app at this link https://dsswtx.jotform.com/220836269749065