Consumer Directed
Services in Texas (CDS) seeks a Customer Support Specialist to
join our team.
CDS in Texas provides a
foundation of support that enables individuals with disabilities to self-direct
their care. The cornerstone of our success is our team’s compassionate and
dedicated relationship with the families we serve. We seek individuals who
desire to work in a fast-paced, people-centered organization.
Position Summary: The Customer Support Specialist is the first
point of contact for our members and their employees. A Customer Support
Specialist will receive inbound calls, including resolving customer queries,
recommending solutions, and guiding them through program processes.
Tasks:
· Supports incoming
calls from the company’s members, employees, or the member's point of contact.
· Triage and respond to
the caller's inquiries and resolve issues promptly and professionally.
· Support general
inquiries for multiple departments.
· Verify caller
demographics for all calls.
· Maintains accurate
member data and updates demographics as needed.
· In-person support for
members who visit the lobby.
· Respond to email and
mail correspondence.
· Disburse documents
from faxes, company email, or mail to other departments.
· Support employment
verification for member's employees.
· Performs other related
duties as assigned.
Skills/Attributes
· Interpersonal and
customer service skills
· Problem-solving skills
· Multitasking and
organization skills
· Ability to answer a
high volume of calls and or emails daily
· Attention to detail
· Time-management skills
· Positive outlook
· Observe
confidentiality policies at all times
· Ability to work
independently
· Teamwork
Requirements:
· High school diploma or
GED.
· One year of call
center experience is required.
· One to two years of
related work experience in a healthcare setting is preferred.
· Bilingual
(Spanish) is highly preferred.
· Must be able to type
35 wpm with 80% accuracy.
Estimated gross salary
between $33,280 and $37,440.
Please apply online to
become a part of our compassionate and dedicated team at www.dsswtx.org or
apply at https://dsswtx.jotform.com/220836269749065